Frequently asked questions

How Ten8's AI voice agent prices, integrates, and works for freight brokers. Still have a question? Get in touch.

How does Ten8 pricing work?

Ten8 charges per result — not per seat, per token, or per minute. You pay for completed outcomes, such as booked loads and finished check calls, so the cost scales with the work the AI actually performs rather than with how many licenses you buy or how long calls run. There is no published flat price list, because pricing depends on your call volume and workflows; the Ten8 team prepares a quote after a short demo. A brokerage doesn't pay for idle seats in a slow week, and isn't penalized for a long negotiation in a busy one.

Does Ten8 replace my TMS?

No — Ten8 works on top of the TMS you already use and writes its results back into it. The AI voice agent does the phone work: answering and making carrier calls, negotiating rates, booking loads, and running check calls. It then updates loads, statuses, and notes in your system of record. Ten8 integrates with TMS platforms including Tai TMS, McLeod, Aljex, Rose Rocket, and Turvo; load boards DAT and Truckstop.com; carrier vetting tools such as Highway; and communication channels like Twilio, RingCentral, Microsoft Teams, and Slack. Your team keeps its current workflow and sees the AI's work in the same screens it uses today.

How does Ten8 verify carriers and protect against double brokering?

Ten8 verifies every carrier during the call, before a load is committed. The agent checks the carrier's MC number and identity signals in real time, cross-references carrier vetting data (including tools like Highway), and flags the patterns behind carrier identity fraud and ghost carriers: mismatched identities, callback numbers that don't match the carrier's record, details that don't line up. Suspicious calls are escalated to your team instead of being booked. Because the AI applies the same checks to every call, verification quality stays constant at peak volume and after hours — the moments when manual vetting is most often skipped.

What does the Ten8 after-hours agent do?

The after-hours agent answers inbound carrier calls when your team is offline — nights, weekends, and holidays. It verifies the carrier, discusses the load, negotiates the rate, books the carrier, and updates your TMS, following the same workflow your team runs during business hours. That closes the gap where brokers lose coverage: carriers calling about a load at 9 pm reach an agent instead of voicemail. Fura Freight, a Ten8 customer, went from answering 60% of inbound carrier calls to answering 100% after deploying Ten8 (per the published Fura case study).

How does Ten8 handle check calls and track & trace?

Ten8 places check calls automatically and keeps load status current in your TMS, without dispatchers spending their day dialing carriers. The agent calls carriers on schedule, records status and location, writes updates into the TMS, and escalates exceptions (GPS signal loss, a load at risk) to your team. Status work that normally consumes dispatcher hours runs in the background around the clock. In the published Fura Freight case, Ten8 supports an operation running 5,000+ shipments per month across a network of 16,000 carriers.

What results have freight brokers seen with Ten8?

In the published Fura Freight case study, gross margin per load rose from 8.2% to 14.9%, and inbound call coverage went from 60% to 100% after deploying Ten8. Fura is a freight brokerage running 5,000+ shipments per month across a 16,000-carrier network. These are the results of one named customer with its own lanes, call volume, and workflows — not a general guarantee; your numbers will depend on how much of your carrier-sales and track-and-trace workload the AI takes over. The fastest way to estimate impact for your brokerage is a demo on your own workflows.