Fura Freight · Check calls
Full tracking coverage across every load in transit
Background
fura.com ↗Fura Freight is a fast-growing freight brokerage managing hundreds of active loads at any given time across dry van, reefer, and flatbed. As volume grew, their tracking operations struggled to keep up. Check calls were being missed, GPS issues went unresolved, and operators were spending their day on reactive firefighting instead of proactive coverage.
They needed a way to scale tracking quality without scaling headcount.
That is when Fura partnered with Ten8.
Challenges
Inconsistent tracking coverage
With a previous check-call provider, Fura was only reaching 79% tracking coverage. Every gap was a blind spot: a load that could arrive late, damaged, or disputed with no record of what happened.
99 missed calls per period
Inbound carrier calls were slipping through. Status updates were lost. Operators had no reliable system to catch every touchpoint, and coverage depended too much on individual attention.
No structured escalation process
GPS loss, temperature deviations, driver non-response: each issue was handled differently depending on who was on shift. No repeatable process, no visibility into resolution rates.
Solution
Ten8 deployed its tracking operations system across Fura's workflow: an AI-assisted layer handling check calls, issue detection, and structured escalation, all within the tools the team already used.
AI-powered check call coverage
Ten8 answered 100% of inbound calls, logged every status update, and ensured no touchpoint was missed. Coverage became a system property, not a headcount problem.
Automatic issue detection and structured escalation
When GPS signal dropped, Ten8 created a task, assigned an owner, and triggered a consistent contact sequence: dispatcher first, then driver, then team lead if needed. Every GPS issue followed the same path, every time.
Reefer and temperature-sensitive load monitoring
For cold chain loads, Ten8 collected temperature proof, logged each checkpoint, and built a complete delivery record before the load arrived. Disputes prevented before they started.
One-screen operator dashboard
Operators worked from a single view: all loads, all issues, all tasks. No tab switching, no missed alerts. AI surfaced the problems; operators resolved them. Under 5-minute SLA on every response.
Custom visibility reports
Weekly performance reports covering GPS incidents, issues resolved, calls handled, and resolution rates. Delivered directly through Slack, Teams, or email in whatever format the client needed.
Results
Ten8 fully replaced our previous check-call provider. We went from inconsistent coverage to a 100% answer rate across all inbound calls. Every check call captured, every status update logged, zero missed touchpoints, with no added overhead on our side.
Jeff Dangelo
CEO at Fura
For a brokerage managing hundreds of active loads at any given time, tracking quality is the difference between proactive operations and constant firefighting. Ten8 gave Fura complete check-call coverage, structured escalation, and full visibility across all tracked loads.
